CZ

Position details

Advanced Application Engineer – Mobile computers - SPS

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Location: Brno – Research and Development Center
I'm interested

Are you ready to help us make the future?

We are looking for an Advanced Application Engineer to support Honeywell external customers in the printing, scanning and mobile computer segment. You will be part of the Tier 3 Technical Support Engineering team. You will be dealing with the most complex customer issues and taking on the role and responsibilities of subject matter expert in their field.

You will be working towards root cause determination and expedite an action plan which will be developed in cooperation with Engineering and Quality team.

Does it sound interesting? Keep reading.

Key responsibilities

• Provide in-depth pre-and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues. Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other potential causes.
• Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.
• Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.
• Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.
• Develop robust communication practices with strong focus on customer service and solution quality.
• Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines. Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.
• Keep the case handling system updated with current information on the support case, related activities and resolution...

Key requirements

• Bachelor's Degree in Engineering any relevant discipline
• Minimum 5 years of experience Product development & support
• High proficiency level in the English language (written and spoken)
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated skills developing and delivering trainings.
• Analytical mindset and skills to pinpoint areas of opportunity within the team.
• Very strong problem-solving skills - ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers.
• Strong continuous improvement mindset, strong leadership impact.
• Excellent time, priority and tasks administration skills.
• Demonstrate leadership skills and sense of urgency.

We value

• Experience with Android & iOS Application Development
• Experience in product design, development, troubleshooting & isolating issues
• Experience in customer facing roles
• Strong Awareness of Product development life cycle
• Awareness to programming or Software development
• Ability to multi-task, prioritize and work independently as well as in a Team environment.

We offer

• Possibility to develop your career in several direction – customer-facing, engineering or managerial path is ready for you
• Being part of a recently formed small diverse team
• Market-specific training and ongoing personal development
• Professional development plans – you will become experienced in using outstanding technology
• Extra-week of holiday, semi-flexible working hours
• Contributory pension scheme matched by employer up to specific amount
• Business travel accident insurance
• Online flexible benefit program for a broad scope of benefits in the areas of sports, culture, education, health, travel and other
• Multisport card - employees free or discounted access to leisure and sport facilities in the Czech Republic and Slovakia.
• Global partnerships and discounts - access to broad scope services including purchase and servicing of cars, employee phone tariffs, bank accounts, medical footwear, hairdresser, or restaurants

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Contact

Honeywell, spol. s r.o.
Enrique Rivera