CZ

Position details

IT Project Management – Support Readiness Lead

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Location: Brno – Research and Development Center
I'm interested

Are you ready to help us make the future?

We have an opportunity for an IT Project Management – Support Readiness Lead to join our team in Brno.

Responsibilities

Lead, coordinate and manage key elements of WSS Support Readiness and Demand and Capacity process
• Define, update and maintain key performance indicators
• Liaise with and provide oversight to WSS suppliers
• Work in partnership with IT Operations on Change Management
• Lead regional Demand and Capacity management across the global team.
• Develop self-help documents
• Documentation and reporting
• End user, supplier and support teams training
• Test and develop resolutions
• Participate in audits
• Troubleshooting and root cause analysis
• Monitor and track request resolution
• Gathering requirements for effective service and support provision.

Project Management Support
• Support project management activities, resources and information as part of the development lifecycle
• Liase with customers to identify and define requirements, scope and objectives
• Act as a focal point of contact and communicate project status to all stakeholders.

You have

• BS degree in Information Systems, Computer Science or other related field recommended not required
• 1-2 years of experience in project management or on similar position
• Great communication skills, to be able to communicate with people on different levels within the company globally
• Must be fluent in English.
• Demonstrated ability to meet customer requirements and achieve a high level of customer satisfaction.

We value

• Analytical problem-solver with excellent business communication skills
• Action oriented, quick learner
• Excellent transactional and project management skills, demonstrated ability to work with teams, demonstrated initiative, ownership & accountability
• Self-motivated and able to work with little supervision or direction.
• Ability to work under pressure, and prioritize work.
• Strong problem-solver with excellent facilitation and business communication skills.
• Action oriented, quick learner who has experience in driving results.
• Demonstrated ability to meet customer requirements and achieve a high level of customer satisfaction.
• Financial acumen and understanding of AOP or budget management

We offer

• A culture that fosters inclusion, diversity, and innovation
• Market-specific training and ongoing personal development
• Professional development plans – you will become experienced in using outstanding technology
• Extra-week of holiday, semi-flexible working hours
• Contributory pension scheme matched by employer up to specific amount
• Business travel accident insurance
• Online flexible benefit program for a broad scope of benefits in the areas of sports, culture, education, health, travel and other
• Multisport card - employees free or discounted access to leisure and sport facilities in the Czech Republic and Slovakia.
• Global partnerships and discounts - access to broad scope services including purchase and servicing of cars, employee phone tariffs, bank accounts, medical footwear, hairdresser, or restaurants

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact

Honeywell, spol. s r.o.
Assel Zhalgaspayeva