CZ

Position details

IT Specialist

Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.

Location: Brno – Research and development center
I'm interested

DESCRIPTION

Provide accurate and fast solutions to IT issues to help customers achieve a consistent, seamless IT experience in a fast paced environment
Recommend and implement improvements and root cause analysis to deliver the best timely solutions, improving customer satisfaction and experience
Implement plans and recommend changes to hardware, software and processes to achieve department goals and ensure best in class IT Support

YOU MUST HAVE

High school diploma

WE VALUE

Associate's degree in a computer-related discipline
Client service experience, Bachelor's degree is a plus
Understand networking concepts; servers; LANs/WAN
Experience using help desk call logging system
Excellent customer focus
Conveys information with clarity, ensuring messages are understood across diverse, global teams
Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
Programming knowledge is a plus
Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

Contact

Honeywell, spol. s r.o.
Liliya Kircheva