CZ

Position details

Global Site Support Specialist

Location: Brno – Research and development center
I'm interested

Join a team recognized for leadership, innovation and diversity

As a Global Site Support Specialist with in the Customer and Product Support organization, you will lead, facilitate, and support activities between the Integrated Supply Chain(ISC) and order management, customer service, pricing, quoting, credit, engineering, export, quality, and other support functions. You are responsible to resolve order related issues/escalations due to an ISC problem/delivery need, order management standard work breakdown, or customer service related items. You are the liaison between customer support operations and the Integrated Supply Chain sites. Enabling unencumbered orders, driving accountability to the service response times, and ensuring standard work adherence to drive quality in every interaction.

Join a team that helps improve our customer satisfaction and delivers exceptional service.

Use your agility and ability to support customers and internal teams to solve escalations and achieve goals

your activities:

- Order Management Support
- Continuous Improvement/Prevention
- Quality Control/Analytics
- Training/Coaching/Mentoring

What you will need:

- High School Diploma
- Minimum 4 years of customer, product and/or supply chain support experience

What we value:

- Experience in manufacturing customer service
- Experience with MRP/ERP/CRM Systems
- Ability to lead process improvement
- Knowledge in Sigma or lean
- Ability to work independently and take direction from others
- Established skills and experience in Customer Service
- Excellent organization & project management skills
- An ability to coach, mentor, and motivate others
- A strong understanding of business drivers
- An ability to manage complex situations
- Strong written and verbal communication
- Multicultural work experience

Contact

Honeywell, spol. s r.o.
Jay Moore