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EMEA Service Excellence Leader - Praha-Chodov

The EMEA Service Excellence (SVX) Leader is primarily responsible for Operational Excellence and Business Analytics in the EMEA region, as part of the Service Excellence team. The EMEA Service Excellence Leader will drive continuous and breakthrough improvements in the performance of our services, in support of the HRS Operations organizations. Additionally, the EMEA Service Excellence Leader will have responsibility for harmonizing operational practices across the globe in conjunction with stakeholders in other regions, and for developing strong customer relations with key stakeholders. The EMEA Service Excellence Leader is the single point of contact for some global service owners, like Global Payroll.

Responsibilities:

  • Manage a team of HOS, Lean Six Sigma, and Service Excellence experts; coach, mentor, & develop talent
  • Mature the HOS culture and operating systems
  • Provide technical expertise in HOS, Lean, Six Sigma, and HUE
  • Lead improvement projects etc.

Qualifications:

  • Bachelors degree; engineering, IT, finance, or related technical discipline preferred
  • Experience in a Business Services, Six Sigma, Quality, Data Management, or similar support organization essential
  • Managerial experience required
  • Green Belt certification required
  • Good communication skills (spoken, written, & presentation) at all levels of the business
  • Strong managerial skills (coaching, mentoring, performance management, adherence to operating systems)
  • Excellent English
  • Competency in modern computing technology required (MS Office tools, Outlook, Lync/Skype, SharePoint, OneNote) required

Nice to have:

  • HR Services experience
  • Operational Leadership experience (services or manufacturing)
  • Lean/BB or LM/MBB certification

We offer:

  • Opportunity to build your career with an international company
  • Competitive salary
  • Daily use of English language
  • Semi-flexible working hours
  • Benefits package – 5 weeks holiday, meal vouchers, e-learning system etc.
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Kontakt:

Honeywell, spol. s r.o.
Marie Moravová